Cancellation & Refund Policy

This policy explains how you can cancel a StayFlint subscription and when you get money back. It applies to every payment made to ByteFlow Technologies Private Limited for StayFlint, and forms part of our Terms & Conditions.

Try before you pay

The live demo lets you use StayFlint on a sample hotel before you pay anything, and we are glad to walk you through it on a call. It is the best way to know whether StayFlint fits your hotel.

Cancelling within 7 days of your first payment

If you cancel within 7 days of your first subscription payment, the subscription fee is refunded in full.

Cancelling after 7 days

• Your subscription stays active until the end of the billing period you have paid for, and you can keep using it until then.
• Fees already paid for that period are not refunded, in full or in part.
• The subscription does not renew and you are not charged again.

One-time services

If your quote includes one-time work, such as moving data from another system or on-site training, the fee for that work is refunded only if the work has not started.

Payments made in error

• Charged twice for the same invoice, or charged for a payment that showed as failed: refunded in full.
• Charged more than the invoice you accepted: the difference is refunded in full.
• Tell us within 30 days of the payment, with its reference.

How to cancel or ask for a refund

1. Email info@byteflowtech.in or WhatsApp +91 95847 40544 from the email address or phone number registered on the account.
2. Include your hotel name and the payment reference from your Razorpay receipt or invoice.
3. We confirm the cancellation, and whether a refund is due, within 2 working days.

When the money reaches you

An approved refund is initiated within 5 working days of approval, to the same payment method you paid with. Your bank or card issuer usually takes a further 5–7 working days to show it in your account.

Delivery of the service

StayFlint is software delivered online; nothing is shipped. Your hotel's account is activated and the login details are sent by email or WhatsApp within 1 working day of a successful payment. If we have not activated your account within 7 working days for a reason on our side, you may cancel and receive a full refund.

Your data after cancellation

You can export your data for 30 days after your subscription ends. After that it is deleted, except where the law requires us to keep it.

Contact

Questions about a payment or a refund: info@byteflowtech.in or +91 95847 40544, 10am–7pm IST.